Human Trafficking A Source, Transit, And Destination...

The US State Department classifies China as a source, transit, and destination country for sex trafficking . Human trafficking of women and children for sexual exploitation is the second largest form of organized crime in Asia. China is a common thread in many of the complex trafficking networks working in Asia. The Human Trafficking Organization reports, China transits victims from all over the world to Thailand and Malaysia. In addition to transiting, China is a popular destination country, importing women throughout the region from Burma, Vietnam, Laos, Mongolia, Russia, and North Korea . Analyzing the attitude, culture, and opinion shifts through Chinese media will shed further light on the human trafficking phenomenon and look at the regional impact, due to China’s extensive involvement in sex trafficking. In 1997, the Chinese media reported on a woman named Tang Shengli, who threw herself out of a window yelling, â€Å"I would rather die than become a hostess† to avoid performing sexual services at the nightclub she worked in . The media quickly started calling this the â€Å"Tang Shengli Incident†, portraying her as a modern day heroine for risking death in order to preserve her chastity. Incidents of woman risking their lives to avoid performing sexual services, such as Tang Shengli, became a popular headline. During 1997 to 2003, the media reported over thirty cases of women who had risked their lives to avoid performing sexual services on men. The mediaShow MoreRelatedThe Growth Of The Global Commercial Sex Industry1151 Words   |  5 Pagesand the list of these human rights violations is long. Furthermore, one of the most infamous crimes in recent years recaptured our attention is human trafficking, which is known as, buying and selling people. Trafficking humans have existed since the beginning of civilization, but in recent years the scourge of trafficking, has exponentially increased due to globalization, the magnitud e of poverty, organized crime, government corruption, and (as it relates to sex trafficking) the growth of the globalRead MoreSex Trafficking : The Exploitation Of Women And Children1370 Words   |  6 PagesSex trafficking is the exploitation of women and children, within national or across international borders, for the purposes of forced sex work. Modern day trafficking is a type of slavery that involves the transport or trade of people for the purpose of work.Human trafficking impacts people of all backgrounds, and people are trafficked for a variety of purposes. Men are often trafficked into hard labor jobs, while children are trafficked into labor positions in textile, agriculture and fishing industriesRead MoreProstitution Prevention And Prevention Act1560 Words   |  7 Pageshe perpetuation of human sex trafficking and the rising numbers of trafficked victims is also linked to Thailand’s weak government. The combination of widespread corruption among government off icials and the lack of enforcement of laws concerning the Thai sex industry has lead to the prominence of human sex trafficking. The 1996 Prostitution Prevention and Prevention Act was implemented to punish pimps, procurers, brothel owners and customers, however; this law and many others designed to protectRead MoreTaking a Look at Human Trafficking842 Words   |  3 PagesNo nation is immune from human trafficking. Even the most powerful nations are not immune from modern day slavery.The main contributors to human trafficking are governmental corruption, economic and social crisis within each nations borders.Globalization is the development of an increasingly integration marked especially by free trade that transcends nation-state boundaries. Human trafficking represents a highly and interconnected world because as the world evolves and people become more connectedRead MoreHuman Trafficking in Canada Essay1260 Words   |  6 Pageswere found being victimized to human traffickin g in Montreal. These women were lured to Canada hoping that they would find a better future but instead were forced into prostitution (2013). Human trafficking is an issue that is rarely acknowledged by Canadians. Most people are either unaware of the problem or do not recognize it as something that is happening in their own backyard. Although Canadians are exposed to the severity of human trafficking in other countries, Canadian citizens are unawareRead MoreFence Of Human Trafficking811 Words   |  4 Pagesoffence of human trafficking encompasses multiple countries and by extension, multiple jurisdictions. To simplify, the issue can be trichotomised to ‘source countries’, ‘transit countries’ and ‘destination countries’. Australia, alongside with the rest of the developed world, is widely considered a destination country. A destination country, as inferred from the title, is one where those trafficked are most commonly sent to. Throughout the world, it is estimated the number of victims of human traffickingRead MoreHuman Trafficking Is The Most Common Form Of Modern Day Slavery1003 Words   |  5 Pagesthe horrific details that Intel Human Trafficking. Human Trafficking is the most common form of modern day slavery (Hill, 2011). Human Trafficking exists whenever human beings are bought, sold or traded for forced labor or commercial goods. Not only is Human Trafficking a form of slavery, however it is also big business according the FBI. Annually, Human Trafficking and Sex Slaving generates about 20.9 million slaves to this day. The victims’ of today’s Sex Trafficking Scandal are brutally torturedRead MoreThe Global North And Global South Essay1472 Words   |  6 Pagesto preventing human trafficking. From a consequentialist lens, it’ll be determined whether or not the efforts of United States have been effective, worth the expense and the ultimate impact on the Global South nation of Thailand. HUMAN TRAFFICKING IN THAILAND Thailand, located in southeast Asia, is home to a large percentage of the world’s human trafficking violations. This means that large quantities of men, women, and even children, are either forced in sex trafficking or human-violating laborRead MoreHuman Trafficking : A Global Phenomenon That Does Not Recognize National Borders1589 Words   |  7 Pagesdone to Combating Human Trafficking? Human trafficking is a global phenomenon that does not recognize national borders. Realizing the serious consequences of the human toll, the U.S government has spent $55 million in 50 countries on anti-trafficking programs designed to help indigenous non-government organizations and, international organizations law enforcements officials and foreign governments prevent human trafficking, and restore victims to society. If human trafficking is going to be stoppedRead MoreHuman Trafficking : South East Asia908 Words   |  4 PagesHuman trafficking is still lingering in South-East Asia as of today, and we do not expect to leave any time soon in the near future. The reality is that South-East Asian countries are mainly â€Å"affected by domestic trafficking or trafficking from the neighboring countries† (UNODC, 2014). There is an approximate â€Å"12 to 27 million people enslaved and exploited by human trafficking†, which this crime network brings in approximately  "$30 billion dollars annually† (Collins, 2014). It is detected that today

Attachment Theory on Socio-Emtionals Development of Children

Attachment Theory: One of the most studied topics in today’s psychology is the attachment theory whose common references are from attachment models by Bowlby and Ainsworth. Since its introduction, the concept has developed to become one of the most significant theoretical schemes for understanding the socio-emotional development of children at an early stage. In addition, the theory is also developing into one of the most prominent models that guide parent-child relationships. Some of the key areas in these relationships that are guided by attachment theory include child welfare, parenting programs, daycare, head start programs, schools, and hospitals. Furthermore, attachment theory plays a crucial role as a concept that informs social†¦show more content†¦Together with her colleagues, she laid the foundation that expanded the concept of attachment into an experience that is open to empirical evaluation. Ainsworth’s started her work by strategically observi ng maternal reaction and sensitivity to the needs of infants in order to further examine and understand the intimate bonding exchange between mother and infant. Therefore, attachment theory explains the behavior of infants towards their attachment figures during separation and reunion periods. Analysis of Attachment Theory: Based on this theory, attachment relationships are emotional bonds between individuals that serve a biological function, particularly for infants and young children (Hardy Bellamy, 2013). These relationships protect infants and young children during a period when they are too small to protect themselves by keeping them in proximity to their caregivers. Since infants and young children develop an emotional bond to attachment figures who constantly offer care and comfort, they experience less stress levels and a high sense of calm and safety. The basis of attachment theory is the need for infants to feel safe and secure because of their inability to care for and protect themselves. The attachment theory suggests that infants and young children are extremely dependent on their caregivers because their nervous system is still immature and their inability to calm and soothe themselves. Therefore, primary caregivers or

Graduation Speech My Experience Essay - 1873 Words

I was always the corny child that loved going to school; however, if you even mentioned English I would run in the opposite direction until I could not run anymore. English for me has always been hard, boring, and one of the worst classes throughout my school years. In all of my English classes, I was always behind no matter how hard I tried to catch up and stay ahead. As I grew up I was always worried about what we would be doing in English even if it was just going over a story and digging into it; I always made myself more nervous than I needed to be. Going through many different English classes to try to get to graduation was the only way I could get through. Based on previous academic experiences, reflecting back on myself has prompted deeper thinking regarding not only my English courses but also my writing during my previous school years; thus, I have considered all of my strengths and weakness throughout my previous English 100 papers. Before I started high school, I enjoyed English; due to, the fact that the main thing we did in class was spelling words. I was always good at spelling and would excel during every spelling test. Once I got in Junior high, we continued taking spelling tests; however, we began doing more things consisting of readings and digging into stories. During high school, I was terrified to go to English; I know that sound crazy; however, I could not stand the thought of having to go to class and feel like I knew nothing about what we were goingShow MoreRelatedGraduation Speech : My Experience880 Words   |  4 Pagesinto the class and what my thoughts were. I was very excited to be taking the class and I was very curious as to what the course would be like. Prior to this class my entire coursework have been online and this is the first time in some time that I was on campus so I was really ready for that in class interaction. I can remember telling my mentors and my Godly counsel that I was taking multicultural counseling and they were very excited about the work of the Lord they see in my life. I was also worriedRead MoreGraduation Speech : My Experience Essay1735 Words   |  7 PagesGraduation The long buildup to one of my happiest experiences began many years ago, when I first started school. This experience isn’t just one single event that occurred in the span of a day, but a transition that took place over a few months. Even on my very first day of kindergarten, it was already clear to me that going to school wasn’t going to be something that I enjoyed. I was very shy and withdrawn, and the other kids weren’t at all interested in being friends with me. Despite my effortsRead MoreGraduation Speech : My Experience1594 Words   |  7 Pageswith writing and was unable to adjust my habits to accommodate the flow of this course. I had not written an essay, except for research papers, since my fall quarter of freshman year. It was especially hard for me to adjust my time to account for all the activities in the class. Since the course is a hybrid course, I only had one face-to-face meeting with the class. Half of the class requires self-pace and constant checking of what needed to be accomplished. With my initial abilities, I was unable toRead MoreGraduation Speech : My Experience957 Words   |  4 PagesI can remember a presentation I gave to my school when I was in grade 4. Students were nominated by their teachers from grade 4 to grade 6 and the students were asked to give a speech on a particular question. I believe it was my first big presentation, so I made sure I practiced many times at home in front of my parents and on my own in front of a mirror as well. When it came time for me to present, I forgot all the words to my presentation. I remember feeling embarrassed, but also disappointedRead MoreGraduation Speech : My Experience877 Words   |  4 PagesMy experience in education from kindergarten to being a senior in high school was very challenging but rewarding. Throughout my schooling, I was blessed to have some exceptional teachers and coaches that had taught me life lessons and challenged me to be a better person out side the classroom and a better student in the classroom. From kindergarten to being a senior in high school, I attended three different types of schools in the South Carolina School system. I attended a small private ChristianRead MoreGraduation Speech : My Experience913 Words   |  4 Pagesof spending the summer abroad in Hong Kong through UCLA for my college classes. From the beginning, I knew that my goal of this summer abroad was to understand how to work with a culture very different than my own. I would be lying if I stated that I wasn’t a challenge to adjust, but with my patience, understanding, and my desire to succeed, I eventually prevailed. I pushed through my fear of not doing well enough and decided to try my best. The skills I learned in communicating with people whomRead MoreGraduation Speech : My Experience Essay1654 Words   |  7 PagesThe long, gloomy buildup to my joyful experience began many years ago, when I first started school. Even on my very firs t day of kindergarten, it was already clear to me that going to school wasn’t going to be something that I enjoyed. I was very shy and withdrawn, and the other kids weren’t at all interested in being friends with me. Despite my efforts to try and fit in, they never seemed to like me as much as they all liked each other, The kids in my class didn’t see my quiet nature as shyness, butRead MoreGraduation Speech : My Educational Experience915 Words   |  4 Pages My educational experience is just now beginning as of now I am taking an English class also over summer I took an online academic skills class. Although online classes don’t do college justice you don’t really get the full college experience. As of now I am just focusing on my general education then eventually I hope to attend an RN program. So as of my educational experience this far would be high school and as Dweck author of Brainology would say I had a fixed mindset during high school ev en duringRead MoreGraduation Speech : My First Experience905 Words   |  4 PagesIn my twenty nine years of life I have met every type of teacher. I remember when I was in kindergarten having a strict teacher that never let anything slip by. When I was in fifth grade I learned what it was to have no extra help, I repeated fifth grade. The one type of teacher I will never forget is my Junior year social studies teacher, she encouraged me throughout that year to be the best at everything I did in school. You will have these type of teachers throughout your life, the strict teacherRead MoreGraduation Speech : My Personal Experience909 Words   |  4 Pageslearn from their mistake because my parents gave me the opportunity to fail and later on in life I achieved success from my fail and my personal experience as well as sherry connects with how failure improved education. For example in her essay, â€Å" In Praise of the F word†, she states how countless students do not have the skills they need to succeed and how diplomas for students don’t value anything. Furthermore, she in the essay it also give a personal experiences about her son and h ow she as a parent

Loyalty Through Services Given In Market -Myassignmenthelp.Com

Question: Discuss About The Loyalty Through Services Given In Market? Answer: Introduction Customer relationship management architecture can be divided into three categories namely analytical and operational. For a company that needs to attain the success, they must understand the role of the three concepts and its application in the business sector. The loyalty of a company started decreasing in different firms leading to the formation of Customer Relationship Management. Customers being the critical reasons why different businesses operate, more quality level of service delivery and products must be maintained by the management. The workers must be well informed of the customers needs to increase their effectiveness and duty performance based on service delivery. Therefore, it was for this reason that the top management of the architecture company had to adopt the customer relationship management (CRM) to help them in maintaining the operations of the company through its employees and the services offered to their customers (Dudovskiy, p 4). Purpose of the literature review: Based on the previous research, it was evident that modern architecture and CRM application has brought a lot of positive impact to different large-scale companies when applied correctly. The purpose of this study is determining the benefits of cloud IT services in relation to CRM architecture in the implementation of a different software package for customer satisfaction. I will also give definitions of different terminologies as used in CRM for cloud computing (Bolton Christopher, p 24). Findings and outcome: The findings of the research included CRM solution, cloud computing, methodologies and solutions for future development and architecture development. Aims and Objectives The main aim of the literature review is considering the CRM importance to customer relations and the effectiveness of the cloud computing system in improving the companys quality services. Current research shows that CRM implementation keeps on changing daily; therefore, new technologies are developed and applied to enhance smooth business operations (Lee,p 11). Objectives a) Designing ways of improving customer satisfaction through data analysis b) Determine the benefits of cloud computing for effective information to reach the stakeholders c) Determining the categories of CRM users based on data software usage (Kordalipoor et al, p 4) Scope of the study The definition of CRM architecture and its role in both the company and the customers as CRM implementation can only be effective when technology aspect is obtained. The CRM components are further classified into four main parts namely Culture, Process, business, technology, and people. However, it is also geared by customer information service, collaboration, and sales force automation. Definition of CRM According to Long Khalafinezhad, p 13, CRM is the opportunity utilized by the employees to improve on their profit margin to further attract and retain their potential customers in having business transactions with the organization in the long-run. The main goal of having an architect CRM in a company is improving on customer satisfaction for example supply of quality software materials applied and responding to customer needs appropriately. CRM is the involvement, analysis, and exploitation of knowledge by the producers on the demand of goods or products for their customers. The main objective of CRM is the creation of free customer service consultations that will enable the firm to maximize stakeholders desires in the long run business operations through maintaining good relationships and services. In the current economy, a majority of the customers do have own or control the company. As a large corporation, most of the businesses conducted are highly dependable on the customer demand or request. Such a trend is experienced because they expect effective and fast services continuously being that they hold the failure or success of the firm. The customers also require individual service and always demand to speak to the architecture in charge. Therefore, as a manager, you must ensure that a higher groomed communication and connections are established to avoid losing potential clients. There are two main building blocks of a successful architecture CRM namely, Organizational collaboration and Valued Customer experience. They are used in the research and e-marketing of the company as well as advertising their products worldwide through different websites created. The customers are communicated to in an effective manner through telephone calls or the internet. Organizational collaboration Business collaboration based on CRM is the management bringing both the workers and clients together. The architect system acts as a driving force for proper decision making, innovation, higher market access and decreased product cycle. Through collaborative work, the team management will understand the software that needs to be upgraded through sharing of knowledge and better communication within the company. It is also vital for finding social networking internally by putting the working tools together. The integration of customer interaction through fax, phone, and email improves a customer liberty and retention in the enterprise. Valued Customer experience Technology is dynamically transforming everyones family within the society. The customer expectations are very high and businesses have to design new ways daily in handling their customer needs. The rise in social media is making different companies connect to their customers through internet communication. The software used in the Cloud computing helps the management in planning and implementing customer information based on the data provided to them to solve (Sultan, p 8). The entire customer complaints and feedbacks will comply and a feedback is given to them through their communication channel. A consistent procedure must be applied in resolving these issues in the process the workers will be learning new ideas in dealing with the challenges they are facing while interacting with the clients at a certain period. Categories of CRM Architecture Operational CRM that is used in the automation of selected business processes such as sales and marketing. When a worker is communicating to a customer, the information being shared is later stored in a database for future reference and also placing the customer orders. Analytical CRM in architecture helps a company to have a high-risk management and product development thereby placing emphasis that the organization need to consider while dealing with their client's issues. By using this approach, the enterprise is able to control several problems that might occur in the future (Woodcock, et al, p15). Definition of terms Customers: They are people in an organization who buy goods or services from a business enterprise for satisfaction of his or her needs Board of Directors (BOD): These are individuals in a company elected by the shareholders in the company to monitor and oversee the activities done in the company Customer relationship management: CRM refers to the strategies, technologies, and practices that a company establishes to determine to analyze and manage the customer interactions based on the products or services they offer. Architecture: It is a way in which some computer systems or components are organized and put together to perform different program within the computer system. In the cloud computing area, a different architecture is employed to access the data and information kept in the servers and databases. An internet connection must be available through a network system that will enable all users to have access to the data. Cloud Computing: It is the services and application of internet using a software system at the data centers in communicating with different stakeholders in the business market through pay as work is delivered is conducted. Benefits of CRM through cloud IT a) By the cloud architecture adopting the CRM method at the organization, they will be in a position to push for more modern technology that shall be used while performing different duties assigned to workers within the required period (Rittinghouse Ransome, p 14). b) Moreover, CRM being a marketing concept makes the management to collect, sort and analyze the contract information between the enterprise and the customers thereby taking new initiative strategy in satisfying the clients pull of demand in the market Thirdly, application of CRM helps the organization to have long-term relationship and customer values at a given period. It is realized through the loyalty of the customers and better service delivery making the firm to realize the mutual benefits of maintaining high profitability workforce. d) The workers will experience a high increase in product development following the improvement and demand of customer needs in the market thereby increasing the services and products. e) The use of IT that in most cases needs a great monetary value due to market segmentation and expansion is normally used by large corporations to develop their technology and increase their competitiveness in the market. In turn, this method will help the management in increasing their market share, services rendered to customers, meeting targets and increasing customer loyalty. Role of Board of Directors in the Architect Company in Implementation of CRM Following the Board of Directors annual meeting, developing well equipped new opportunities will be developed for more architecture operations based on the skills and capabilities of the workers. In turn, if the demand is high, the leader of the company will have a great opportunity in expanding the business for more interactions and operations (Bakhru Grant, p 20). Business Plan for IT Recruitment Following architecture enterprise and machine, operations change on a daily basis such as replacement of human labor to use of machines. As a skilled architecture in the field, you have to get informed on the modern technology that keeps in improving and adjust to the IT operations. The manager must also apply a better recruitment method especially experts in IT to ease customer services online. They must also be able to solve ten problems presented to them at hand and ensure that all workers at the company are using the machines correctly such as the software. The architecture operations and CRM business must properly be linked to these IT officials for it will act as guidelines in ensuring they communicate to the architectures in applying the correct model in determining the performance and working towards attaining the stakeholders needs (Garrido-Moreno, p 18). On the other hand, for a software architecture employee, he must ensure that other architectures used should not be assigned operation duties only but also the sustainability of data information to the users. The experts easily maintain a large pool of data accessible to all its users through the hardware platforms. The adoption of CRM in the architecture organization was to help the team overcome external factors such as stiff competition from other architect companies and an increase of customer expectations among others Cloud business application and benefits The business behind the cloud IT operation is that it offers new online application through a web browser for access to information by the customers. Normally, the CRM applications are sold to the clients as a subscription model at a lower fee using the available software. The software maintenance and upgrading in the long term is the duty of the company therefore what is needed of the customer is opening an account for easy interaction with the employees (Erl et al, 2013). All the customers operating in the cloud does share a common software infrastructure across the network. When an upgrading is done it shall apply to all the clients across the network and allowing for backups to every client interested. Through the application of the CRM, the management will be able to transfer knowledge to all the customers across their network system and meeting the needs of their customers across the globe instantly. The access of the information must be effective in both the rural and urban areas to serve every individual equally. It will be achieved through a stronger team working and supporting each other in the filed operations The CRM must also establish a channel in which they will involve the users in decision-making for the marketing and sales for their products or their services (Li Mao, p 27). The IT operation in the clouds plays a vital role in the maintenance of customer security and privacy. For the technology to be efficient to all the users, all the platforms must be secure during and after business operations (Dinh et al, p 24). The security must be highly maintained both externally and internally from unknown users for example by customers creating their own passwords. Moreover, a new recruiting It cloud business must ensure that they have legislation forms such as Sarbanes-Oxley (SOX) compliance and Health Insurance Portability and Accountability (HIPAA) for encryption of data and transmission. Future explanation based on CRM related work Being an architect of a cloud business plan, the chairman needs to establish other new methods of the firm software by using new technologies that exist within the working environment to remain relevant and competitive in the job market. By applying the new cloud-based model using the software available, the leader will easily introduce a new method of making sales and service delivery to their clients. For example, daily or pay as you go business model (Velte et al,p 30). Having new innovations will be highly influential and demanding to the companys clients as customers require professional services and modern tools used while giving them services. A strong workforce and committed team leader is required for the realization of the organizational goals that will not only benefit the architect company but also the employees Conversely, the CRM organization must put in place the customer focus as their first priority, provide them with the knowledge they require in understanding how their cloud architecture operates and provide feedback to the management based on their field work and interaction with clients (Sharma Sachdeva, p 18). Conclusion As a manager at the architecture company, it is vital that they regularly advocate workers the relevance of using a proactive approach when offering services to their customers so as to maintain high standards of interaction and relationships. The idea of an enterprise adopting the cloud system of operation I consider to be relevant especially in the current market. The reason is that it is simple and easy to communicate with several clients across the globe within a short period. The team members must be highly reliable and responsive to customer needs if they want the firm to succeed. The employees together with the chairman of the architect department must also produce only the products or offer services as per the request of the customers. Finally, CRM is a gradual learning process at any company and its formation was to motivate the workers in using new ways of understanding the desire and needs of their clients. References Bakhru, A. and Grant, R., 2015. Building Capability Systems in New Businesses: The Role of Capability Architecture. Bolton, R.N. and Christopher, R.M., 2014. Building long-term relationships between service organizations and customers. Published in Rust, RT Huang M.(eds.) Handbook of Service Marketing Research. Cheltenham, UK: Elgar.. Dinh, H.T., Lee, C., Niyato, D. and Wang, P., 2013. A survey of mobile cloud computing: architecture, applications, and approaches. Wireless communications and mobile computing, 13(18). Dudovskiy J. 2013, june 20. Research Methodology. Available at https://research- methodology.net/a-brief-literature-review-customer-relationship-management. Erl, T., Puttini, R. and Mahmood, Z., 2013. Cloud computing: concepts, technology architecture. Pearson Education. Garrido-Moreno, A., Lockett, N. and Garcia-Morales, V., 2015. Exploring the role of knowledge management practices in fostering customer relationship management as a catalyst of marketing innovation. Baltic Journal of Management, 10(4), Kordalipoor M, Shahhosseini R Hamidi K. 2015. A Literature Review on CustomerRelationship Management And Critical Success Factors. Available at https://amiemt- journal.com/test/vol3-3/48.pdf. Kumar, V. and Reinartz, W., 2012. Customer relationship management: Concept, strategy, and tools. Springer Science Business Media. Lee, Y., 2014. Improving customer equity through value creation and value appropriation (Doctoral dissertation, Iowa State University). Li, L. and Mao, J.Y., 2012. The effect of CRM use on internal sales management control: An alternative mechanism to realize CRM benefits. Information management, 49(6), pp.269-277. Long S.C Khalafinezhad R. 2012. Customer Satisfaction and Loyalty: A Literature Review in the Perspective of Customer Relationship Management.Web https://jabfr.science- line.com/attachments/article/10/J.%20Appl.%20Bus.%20Fin.%20Res.%201(1)%2006- 13%20(2012).pdf. 1(1). Rittinghouse, J.W. and Ransome, J.F., 2016. Cloud computing: implementation, management, and security. CRC press. Sharma, R.R. and Sachdeva, R., 2017. Performance Evaluation of Churn Customer Behavior based on Hybrid Algorithm. International Journal of Computer Applications, 159(6). Sultan, N. 2013. Knowledge management in the age of cloud computing and Web 2.0:Experiencing the power of disruptive innovations. International journal of information management, 33(1). Velte, A.T., Velte, T.J., Elsenpeter, R.C. and Elsenpeter, R.C., 2010. Cloud computing: a practical approach. New York: McGraw-Hill. Woodcock, N., Broomfield, N., Downer, G. and Starkey, M., 2011. The evolving data architecture of social customer relationship management. Journal of Direct, Data and Digital Marketing Practice, 12(3).